How to build conversational AI to improve the customer experience with ConverseNow.AI | #podcast

Description

Indecisiveness at the drive-through is just one of the many factors that ConverseNow’s conversational AI software for restaurants has to design for. To see what tools, programming languages, and more go into enabling a successful automated food order, we sat down with Akshay Kayastha, Senior Engineering Manager at ConverseNow.AI. Join as we discuss: ✔️ How to design systems with good customer service as the key objective. ✔️ Tackling technical challenges in speech-to-text transcription such as low audio quality, background noises, and more. ✔️ Building for Super Bowl scale while achieving low latency. ✔️ Why Akshay’s team took a Kubernetes-first approach from Day 1. 00:00 Welcome 00:29 A look into ConverseNow 01:54 Building an AI-driven product before the AI boom 03:42 Akshay’s role as a Senior Engineering Manager and how he got started 06:17 Why developers should have freedom when creating new solutions 08:24 How Akshay goes about picking the right software tools 10:47 Getting the AI powered ordering experience right 17:24 Phone sound quality and other engineering challenges for ConverseNow 27:04 Designing the backend for ConverseNow with Kubernetes 32:04 Thoughts on Golang and Python 37:00 Akshay’s 17-person team at ConverseNow 38:59 The challenges in transitioning from a developer to a manager 41:49 Why ConverseNow chose food tech as their niche 48:45 Building for scale and low latency 52:44 Where is AI going next? 1:00:22 The best places for learning about AI and keeping up with trends Big Ideas In App Architechture is a podcast for software architects and software engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems. 🎧 Listen to our full episode of Big Ideas In App Architecture: Can I take your order? Building conversational AI to improve the customer experience - https://cockroa.ch/3Q6yy2B #distributedsql #cockroachdb #kubernetes #voiceai #conversationalai #AI