Solving for Scale: Real-time retail experiences with CTO at Endear | Big Ideas In App Architecture

Description

Major retailers from AllBirds to Alo Yoga to Glossier boost sales and increase customer loyalty with Endear’s CRM solution. To learn about the technology behind the scenes enabling omni-channel strategies at these large consumer brands, David Joy sat down with the CTO at Endear, JP Grace. Join as we discuss: ✔️ The intricacies of building and maintaining a robust infrastructure and data platform — from refining operating procedures to leveraging managed services. ✔️ Challenges and opportunities faced by CTOs — from the shift in mindset to prioritizing spending and building relationships with cloud platform companies. ✔️ The transformative potential of AI in B2C marketing and beyond. Big Ideas In App Architecture presented by Cockroach Labs is a #techpodcast for architects and engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems. Listen and subscribe at https://cockroa.ch/3PVpT2S Watch more Big Ideas: https://www.youtube.com/playlist?list=PL_QaflmEF2e_qCul_43FZ76FPEPodRScX Listen on Spotify: https://cockroa.ch/4aOgbbq Listen on Apple Podcasts: https://cockroa.ch/3JcIrZF Listen on Google Podcasts: https://cockroa.ch/3PTZBim Solving for Scale: Real-time retail experiences with CTO at Endear | Big Ideas In App Architecture 00:00 Who is JP Grace? 02:08 Why did JP Grace choose a career in tech? 04:16 What does the day to day for a CTO look like? 06:24 Understanding technology when joining a company 08:51 Endear's real-time streaming and batch processing data platform 12:53 Going from ZX Ventures to Endear 16:25 The biggest challenges CTOs face 18:19 How to get the best out of AWS 22:05 Inside Endear's software architecture 22:53 The biggest challenges in the omni-channel space 27:51 How AI can help employees upskill 32:48 JP Grace's leadership principles 35:05 Advice for aspiring CTOs