The Full Package: How Route architects its all-in-one post-purchase platform

Description

Learn how Route architects its all-in-one post-purchase platform: https://cockroa.ch/3Pv6Z2Q A purchase may seem complete after a user checks out, but the package itself still needs to make the voyage to the customer’s doorstep. Route’s post-purchase platform is designed to handle every step of this journey from offering package insurance to providing transparent tracking information, and is currently used by big companies including Alo Yoga and Cotopaxi. Route’s astounding 98.1% #customerretention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the #engineering and #architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu. Join as we discuss: ✔️ The power of customer-centric #productdevelopment ✔️ Why the best way to improve your product is to use it ✔️ How to choose tooling that will enable faster product growth 00:00 Siddhartha and David discuss the latest Zelda game 2:46 What does Route do? 8:40 What Siddhartha does as the Senior Engineering Manager at Route 11:04 The team structure at Route and interfacing with other departments 18:06 Turning feedback into strategy 20:23 How Siddhartha got into tech 23:48 Improving products through using them every day 26:22 Behind the tech stack for Route 30:35 Using Amazon EKS 34:17 Building for efficiency 39:23 Route’s day 1 cloud journey 42:15 Building a culture of quick feedback 44:38 Looking at success KPIs 47:32 Why Route uses CockroachDB 52:00 Keeping up to date with what’s happening in technology #cloudarchitect #cloudarchitecture #appdevelopers #techpodcast