Inside Chick-fil-A’s infrastructure recipe for a perfect customer experience

Description

Brian Chambers began his Chick-fil-A journey behind the counter. Today, he is the Chief Architect at Chick-fil-A Corporate, where he oversees the teams building the infrastructure that powers every step of the customer journey, from mobile ordering to quality control. Behind its speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running #kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach. Join as we discuss: ✔️ The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company. ✔️ How #edgecomputing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences. ✔️ How Chick-fil-A’s engineers designed a #highavailability system capable of withstanding spiky events such as lunch rushes and promotions. ✔️ Why Kubernetes is a no-brainer for their use-cases. 0:40- Introduction 2:10- Brian Chamber’s history at Chick Fil A 7:12- Chick Fil-A’s growth and why technology is a key component 11:55- How and why Chick-Fil-A changed their methodology around software development 16:25- Creating a culture of shared knowledge and innovation 20:36- Technical decision making at Chick-Fil-A 22:54- Chick Fil-A’s journey to a cloud-first approach 27:39- The essential features to consider when designing new software 32:02- A look at Chick-Fil-A’s systems from a back end perspective 38:28- The edge compute clusters running Kubernetes in every Chick Fil-A 46:45- The database landscape at Chick-Fil-A 50:16- What projects are exciting Brian right now?